Privacy Policy

Welcome to British Freight

You can find us at https://britishfreight.co.uk.

We understand that in the freight and logistics industry, trust is everything. Just as you trust us to handle your cargo safely, we are committed to keeping your personal data safe, secure, and private. This policy outlines exactly how we handle your information—in plain English, without the confusing legal jargon.

1. The Information We Collect

To provide you with accurate quotes and seamless shipping services, we need to collect certain details.

A. Information You Give Us

When you request a quote, book a shipment, or contact our support team, you may provide:

• Identity Data: Your name, company name, and job title.
• Contact Data: Email address, phone number, and billing/pickup addresses.
• Transaction Data: Details about the payments to and from you and other details of products you have purchased from us.
• Shipment Details: Information regarding the cargo, origin, and destination necessary to process your request.

B. Information We Collect Automatically

When you browse our site, we use standard technology to keep things running smoothly:

• Technical Data: Your IP address, browser type, time zone setting, and operating system.
• Usage Data: Information about how you use our website (e.g., which pages you visit and how long you stay).

2. How We Use Your Information

We don’t hoard data. We only use it to get the job done and improve our service. Specifically, we use your data to:

• Process Your Orders: Arrange the transportation of your goods, manage payments, and handle customs documentation.
• Communicate: Update you on your shipment status, answer your queries, or send you requested quotes.
• Improve Our Site: Analyse site usage to make britishfreight.co.uk faster and easier to use.
• Security: Detect and prevent fraud or unauthorised access.

3. Cookies: What They Are & Why We Use Them

Think of cookies as small digital notes that our website saves on your device to make your experience better. We do not use cookies to spy on you.

Managing Your Cookies: You are in control. You can choose to disable cookies through your browser settings at any time. However, some parts of our site might not work perfectly without them.

4. Who We Share Your Data With

We never sell your personal data to third parties. However, we share specific details with:

• Service Partners: Delivery companies, hauliers, warehouse operators, and customs agents.
• Legal Authorities: HM Revenue & Customs (HMRC) and regulators when required by law.
• IT Providers: Trusted companies that host our website and email systems.

5. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:

1. The Right to Access: Ask for a copy of the personal data we hold about you.
2. The Right to Correction: Request us to fix wrong phone numbers or addresses.
3. The Right to Erasure: Ask us to delete your data (The “Right to be Forgotten”), unless needed for legal/tax records.
4. The Right to Object: Ask us to stop using your data for marketing.

To exercise these rights, email us at: [email protected].

6. Security of Your Data

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access is limited to employees and partners with a strict “business need to know.”

7. External Links & Policy Changes

• Links to Other Websites: We are not responsible for the privacy practices of external sites linked on our page. Please read their policies.
• Changes to This Policy: We may update this policy occasionally. Any changes will be posted on this page.

8. Contact Us

Have a question about your privacy or want to request a change to your data?

• Email: [email protected]
• Website: https://britishfreight.co.uk